Pizza Pizza guarantees its food will be delivered to the customer’s house “in 20 minutes or less,” but on the evening of Nov. 10, Nadisha Mendes waited until after midnight for the pizza she intended on eating with her sister at their house.
“I am used to our deliveries coming fast. I wanted to call Customer Service just to confirm that my order went through,” Mendes told The Star. The restaurant promises that customers can have their pizza for free after waiting over 40 minutes and the delivery driver arrived four minutes after the cutoff. “I put him on the phone with customer service, who had told him the pizza would be free.”
After Mendes got her free pizza, she was sent a series of messages from the delivery man (which you can see below), blaming her of somehow “strategizing on how to get a free pizza.”
“It was horrible, I felt that I was being attacked,” Mendes announced. “It wasn’t about the money, I would’ve paid for it, but this is a breach of trust.”
After being told about the text messages, Pizza Pizza’s District Sales Manager Sakti Hasna called Mendes and told her that the delivery driver was a new hire but has already been fired.